Privacy Policy

We collect information you provide directly to us, information collected automatically when you visit our website, and information from third-party sources.

We use the information we collect for the following purposes:

• Service Delivery: To process quote requests, schedule jobs, dispatch crews, and communicate updates about your service.
• Customer Communications: To respond to inquiries, send appointment confirmations, follow up on completed jobs, and provide customer support.
• Billing & Payments: To process payments, send invoices, and maintain records required for accounting and tax compliance.
• Marketing & Advertising: To serve you relevant ads on Google and Facebook/Instagram, send promotional communications (with your consent), and measure ad performance.
• Website Improvement: To analyze how visitors use our website, identify technical issues, and improve the user experience.
• Legal Compliance: To comply with applicable laws, regulations, legal process, and to protect the rights and safety of our customers, employees, and business.
• Business Operations: For internal record-keeping, reporting, fraud prevention, and security monitoring.

Where applicable law requires a legal basis for processing personal data, we rely on the following:

• Contractual Necessity: Processing required to provide our stump grinding and tree services to you.
• Legitimate Interests: Analytics, fraud prevention, improving our website, and certain direct marketing to existing customers.
• Consent: Marketing emails, remarketing ads, and cookie-based tracking where consent is required. You may withdraw consent at any time.
• Legal Obligation: Complying with tax, accounting, and other regulatory requirements.

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted vendors who help us operate our business — including payment processors (Stripe), CRM software, email delivery services, scheduling platforms, and website hosting. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
• Advertising Partners: Google LLC and Meta Platforms, Inc. receive hashed or anonymized data (such as email addresses or browsing events via pixel/tag) to enable targeted advertising, conversion tracking, and lookalike audience creation. These partners have their own privacy policies governing their use of this data.
• Analytics Providers: Google Analytics collects aggregate, anonymized data about website usage. We use this data to understand traffic patterns and improve our website.
• Legal Requirements: We may disclose your information when required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website.

We use cookies, pixel tags, and similar tracking technologies on our website. These help us deliver a functional website, understand how visitors interact with our content, and serve relevant advertisements.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Customer account and transaction records: 7 years (for tax and legal compliance)
• Quote requests and service inquiries: 3 years
• Marketing communications consent records: Until you withdraw consent + 3 years
• Website analytics data: 26 months (Google Analytics default)
• Security and fraud prevention logs: 12 months

When data is no longer needed, we securely delete or anonymize it. You may request earlier deletion of your personal data (subject to legal retention requirements) by contacting us at the details in Section 11.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly.
• Data Portability: Request a machine-readable copy of your data where technically feasible.
• Objection: Object to processing based on our legitimate interests.
• Withdraw Consent: Withdraw consent for any consent-based processing at any time without affecting prior processing.

California Residents (CCPA/CPRA): California residents have additional rights including the right to know, delete, and opt out of the sale or sharing of personal information. We do not sell personal information. To exercise your rights, please contact us using the details in Section 11. We will respond within 45 days.

Florida Residents (FDBR): Florida residents may have rights under the Florida Digital Bill of Rights (effective July 1, 2024), including the right to access, correct, delete, and opt out of certain processing of personal data. Contact us to exercise these rights.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@stumpgrinderflorida.com.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure, access-controlled servers for data storage
• Limited employee access to personal data on a need-to-know basis
• Regular security assessments and software updates
• Payment card data handled exclusively through PCI-DSS compliant processors

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a breach affecting your personal information as required by applicable law.

Our website may contain links to third-party websites such as Google Maps, review platforms, and social media pages. These websites have their own privacy policies and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any website you visit. Our inclusion of a link does not imply endorsement of that website's privacy practices.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage for 30 days following significant changes
• Where required by law, provide additional notice or obtain renewed consent

Your continued use of our website after the effective date of any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

We will respond to all privacy-related inquiries within 30 business days. For urgent matters, please call us directly.